OUR
FAQs
UNLEASHED POTENTIAL. EMPOWERED CAPABILITY
FREQUENTLY ASKED QUESTIONS
Why won't my diesel generator start?
Common causes include low fuel levels, dead batteries, a faulty starter motor, or issues with the ignition system. Check fuel levels and battery connections first.
What should I do if my generator is making unusual noises?
Unusual noises may indicate mechanical issues or lack of lubrication. Check for loose components, low oil levels, or foreign objects in the generator.
Why is my generator producing low power output?
Low power output can result from insufficient fuel supply, worn components, or electrical system problems. Inspect the fuel supply and check electrical connections for issues.
What causes excessive smoke from the exhaust?
Excessive smoke usually indicates incomplete combustion, which could be due to poor fuel quality, air filter blockage, or an improper load. Inspect the fuel and clean or replace filters.
How can I troubleshoot an overheating generator?
Overheating may be caused by low coolant levels, a blocked radiator, or faulty temperature sensors. Check coolant levels and ensure there is adequate airflow around the unit.
Why is my generator not supplying power?
This issue may arise from a tripped circuit breaker, faulty wiring, or issues with the control panel. Inspect all connections and reset any tripped breakers.
What should I do if my generator is vibrating excessively?
Excessive vibrations could indicate misalignment, unbalanced loads, or loose mounting. Tighten all connections and ensure loads are evenly distributed.
Why is the control panel showing warning lights?
Warning lights often indicate low oil pressure, high temperature, or overloading. Consult the user manual for specific warning codes and recommended actions.
How do I handle fuel contamination issues?
If you suspect fuel contamination, drain the contaminated fuel and replace it with clean fuel. Check filters and lines for blockages and clean them as necessary.
What maintenance should I perform regularly?
Regular maintenance should include checking oil and coolant levels, replacing fuel and air filters, inspecting belts and hoses, and conducting periodic load tests to ensure optimal performance.
CONTACT US
- +27 11 864 2584
- sales@matase.co.za
- JHB | KZN | CPT | Limpopo | Zambia
CONTACT US
Connect with our experienced team for any enquiries or support you may need. We are here to assist you and provide the information you require. Whether you have questions, need guidance, or seek support, our dedicated professionals are ready to help. Please don’t hesitate to reach out—we look forward to engaging with you and addressing your needs promptly.
- +27 11 864 2584
- sales@matase.co.za
- JHB | KZN | CPT | Limpopo | Zambia
